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January 23, 2014

Remember the Three A’s
By Larry Banas

Professional training is an essential component of most successful companies in the refrigeration and air conditioning industries. hvac training for employeesBy visibly and publicly supporting professional training for its technicians, an HVACR business tells its customers that it is committed to ensuring they receive the most reliable, competent, and professional service possible.

Even more importantly, professional training can help a company improve the performance and efficiencies of its technicians in the field. There’s a lot of truth in the old saying: “Training doesn’t cost — it pays.

Finally, professional training also helps you attract and retain the most desirable personnel — people who are committed to improving themselves and their career prospects by acquiring new knowledge and skills.

Unfortunately, for most HVACR business owners and managers, training is only one of many responsibilities. So, when it comes time to choose which training courses to authorize and approve for technicians, the decision can be difficult. Those charged with choosing the courses often don’t have an adequate frame of reference for comparing program offerings — and don’t have a lot of time to spend researching the various offerings from manufacturers, vendors, trade schools, and other providers of training courses.

One way to help simplify the choice and make a sound training decision is to remember the “Three A’s” — appropriate, accredited, and accessible. To be effective, the training courses you choose must meet all three criteria…

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