Air conditioners and furnaces, simple luxuries of owning a home. Refreshing relief in the dog days of summer and toasty warmth in bitterness of winter. But every once in a while, a service call to the local residential service company is needed…and it’s never at an opportune time.
To help alleviate some of the frustration of service calls, Peterman Heating, Cooling and Plumbing, located in Indianapolis, has added a spin to their membership program – and it involves the simple act of giving.
In January of 2018, the company redesigned their maintenance and service contracts and introduced their new membership program. According to Chad Peterman, co-owner of the company, it was important to add a human element to the process of scheduling system repairs.
“At Peterman Heating, Cooling and Plumbing, our focus is on our customers. Investing in heating and cooling systems is a commitment and they place their trust in us to take care of their equipment,” Peterman said.
To align with their mission, Peterman Heating, Cooling and Plumbing added a philanthropic element to their membership program. Upon enrollment, customers select one of four pre-selected charitable organizations. Should a customer need something repaired on their comfort systems, the company will donate $5 from the repair job to their chosen charity. Donations to the selected charities will take place quarterly.
According to Mr. Peterman, “Though we’re only one quarter into the new program, the response has been outstanding. We’ve seen an increase in program enrollments and we are proud to say that Troops To Trades was the organization who received the most donations at almost $1,000!”
Troops To Trades, a program powered by the Nexstar Legacy Foundation, provides scholarships and training grants to veterans who pursue careers in the skilled trades of plumbing, heating, cooling and electrical (PHCE). The Nexstar Legacy Foundation, a sister-organization to the Nexstar Network, is a 501(c)(3) foundation whose mission is to attract talented individuals to the PHCE industry and promote the outstanding career opportunities in this field.
Peterman Heating, Cooling and Plumbing has been a member of the Nexstar Network since 2015. Nexstar Network is a member-owned organization, providing networking opportunities, business training classes and leadership events to independently-owned residential service companies throughout the United States and Canada.